Delivery

We currently deliver within the European Union. We do not ship to the United Kingdom at this time.

[CONFIRM: delivery time ranges per zone/country, e.g. Italy: X–Y business days; rest of EU: X–Y business days. Leave as placeholder ranges until finalised.]

Exact shipping costs depend on your delivery address and the size of your order, and are shown at checkout before you pay.

Orders are shipped using labels generated through Packlink PRO, which works with a network of carrier partners. The specific carrier used for your order will be shown in your shipping confirmation and tracking details.

If your order hasn't arrived within the estimated window, contact us at [FILL IN — contact email] with your order number and we'll investigate with the carrier. If a package is confirmed lost, we'll send a replacement or issue a refund.

As a consumer buying from a business in the EU, risk in the goods (for example, loss or damage in transit) passes to you only once you, or someone you've nominated, physically takes possession of the goods — not at the point of dispatch.